Infinity Dish
Reviews and Complaints
Charged for service canceled.
User's recommendation: Do not call Infinity Dish One for internet they are a ripoff
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Verified ReviewerRefund
I called to have services installed. The customer rep I talked to was a little confused whenever I was talking about adding internet to the services.
She wasnt very clear about explaining what was going on. She then told me that my appt was set and she would transfer me over to the internet ppl. When I finally talked to someone and they let me know it was under a different internet company but under the same bill and how much both services would be a month I told that internet rep thank you but I had changed my mind. I asked to be transferred back to the dish ppl to cancel services.
I got transferred to several ppl and the last rep I talked to seem like she didnt want to cancel my work order. I asked her how could I get a refund and she gave me another number. Whenever I called the number she gave me the sales department was closed until Monday. I am very upset and annoyed.
All I am asking if I could get a refund. Thank you Jason
Preferred solution: Full refund
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Verified ReviewerFraud
- Fraud
- No one can give me the right information for my giftcard
Preferred solution: Full refund
User's recommendation: Be careful with Infinity Dish
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo gift card received
- False advertisement
- Non trustful
User's recommendation: Be aware of what they tell you and get names and dates.
Lied to about whole house coverage.
Preferred solution: buy me a new tv since I paid for coverage
User's recommendation: Dont use Dish tv. Never sign up for extras and pay for them cause they dont help when you want to use the services
Re: Customer Service
I signed up for infinity Dish and had to get the Century Link for internet and 2 seperate bills. After months of no use of the On Demand services because of low internet speed and phone freezing up on games, internet in and out, 2 separate bills and service out most of the time during the heavy rains we have had recently I got a flyer from Spectrum to come back and buyout contract at a lower price.
I called customer service and when I tried to tell the customer service person to cancel the service and I started to explain why she started telling me how stupid it was and Spectrum never paid off contracts and screaming at me and I told her I didn't call to get in a screaming match with her and Spectrum one bill would be cheaper for me. I canceled immediately and she spewed out threats to access my card to withdraw all money for breaking the contract. I will never get Dish again and I immediately got the Spectrum package installed. I'm not stupid and I won't or ever deal with a banshee customer service with Dish.
I requested a final bill to be sent and she rambled off a place I could get it at a high speed snippy tone, but I will get it somehow. Never Dish for me ever!!
- Waiting for product to be delivered
- Customer service
- Service
- Representatives contradict each other
Preferred solution: Apology
User's recommendation: Very pleasant when you sign up but Banshee when you cancel.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeceptive Advertising
I signed up for Dish on March 14th 2020 and was promised a $100 gift card and after 4 months and several phone calls, I've been told that I have to fill out and submit a form that they will send to me and then after 60 more days, I'll receive the card. Seriously, over 6 months after I've signed up! I'll believe it when it's in my hand.
- Deceptive or inept
Preferred solution: Deliver product or service ordered
User's recommendation: Do not believe their advertising.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hartsville, South CarolinaFalse advertising
User's recommendation: Don’t count on a rewards card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising
They still refuse to help me so I sent the receivers back and they trying to charge me fir breaking contract when they did my continued to raise the bill after each payment that was written in contract $117 for 2 years not $205
- Customer service
- Representatives contradict each other
- Any dealings with them
Preferred solution: Full refund
User's recommendation: Don’t waste time
You gave my phone number to a customer of dish Why
User's recommendation: Do not ever contact me again stay far away from this company.
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Verified ReviewerNever heard off them
- I dont like
- Customer service
Preferred solution: Full refund
User's recommendation: do not order dish
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas promised a gift card and now they have reniged on the gift card!. Smdh!
Preferred solution: Want what I was promised.
Cancel service
- I dont like
- Customer service
Preferred solution: Cancel,i need internet
User's recommendation: Please cancel
Do not order Internet thru Infinity Dish
- Just rob people
- Lack of refund
Preferred solution: Full refund
Haven't gotten $100 gift card promised.
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This advertisement of the Visa card they offer ,is a trap to get the service after 6 months to have my service active and still waiting for my Visa card when I called them they always have a different date to send the card the representative said they have on theirs notes the date to send it August 11 then I called them today August 20 -2020 and they told me they will send it on sep 7 really ???
I finally complained via the BBB about not getting my reward card and a few days later I was contacted by BBB telling me that Infinity/Dish was waiving the requirement to fill out the application, which I of course never received; and they would send me the card with 7-10 business days. I did in fact receive the card within several days and have almost used it up.
I guess I will get a hold if BBB!