Anonymous
map-marker Minneapolis, Minnesota

Charged for service canceled.

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Infinity Dish charge me $49.99 for connection of internet service which I canceled. Have tried calling them to refund me no response. And I do not have internet connection dod
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User's recommendation: Do not call Infinity Dish One for internet they are a ripoff

Jason T Byt

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Verified Reviewer

Refund

I called to have services installed. The customer rep I talked to was a little confused whenever I was talking about adding internet to the services.

She wasnt very clear about explaining what was going on. She then told me that my appt was set and she would transfer me over to the internet ppl. When I finally talked to someone and they let me know it was under a different internet company but under the same bill and how much both services would be a month I told that internet rep thank you but I had changed my mind. I asked to be transferred back to the dish ppl to cancel services.

I got transferred to several ppl and the last rep I talked to seem like she didnt want to cancel my work order. I asked her how could I get a refund and she gave me another number. Whenever I called the number she gave me the sales department was closed until Monday. I am very upset and annoyed.

All I am asking if I could get a refund. Thank you Jason

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Loss:
$50

Preferred solution: Full refund

Tamara P Cgy

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Verified Reviewer

Fraud

I ordered Dish and the representative never mentioned a 49.99 charge on my credit card for the Infinity Dish. I thought I was talking with a Dish Network representative. I'm a new customer just had it installed and never received a 100 gift card for signing up. I believe this is fraud to us.
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Loss:
$50
Pros:
  • Fraud
Cons:
  • No one can give me the right information for my giftcard

Preferred solution: Full refund

User's recommendation: Be careful with Infinity Dish

Manuel B Hqj

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Verified Reviewer

No gift card received

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I signed up with dish and was supposed to receive a $200.00 gift card. It never arrived, After calling Dish and being referred to Infinity dish I was told it an e-mail was sent to me to fill out form for gift card. I never received e-mail, and I still have all of the e-mails from the dates I signed up. I was also told that I had only 60 days to fill out form and send back, but because I never sent back it was cancelled after 60 days. I re check e mails and still can not find their e mail as per above. I feel I got cheated out of gift card. Will keep this Co. in mind for any future trans actions.
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Cons:
  • False advertisement
  • Non trustful

User's recommendation: Be aware of what they tell you and get names and dates.

Robin L Ajw

Lied to about whole house coverage.

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In October 2018 we signed up with Infinity Dish. Today our tv took a dive. We signed up for whole house service and have been paying for it for over two years. Attempted to put in a claim. After 12 hours all together on the phone, disconnected numerous times, customer service stinks. They say we did not buy the coverage for the house. BS terrible experience. What a rip off. pay for over 2 years and they say we don't have a plan. at all. That is not true. I guess I will report them to the BBB.
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Loss:
$200

Preferred solution: buy me a new tv since I paid for coverage

User's recommendation: Dont use Dish tv. Never sign up for extras and pay for them cause they dont help when you want to use the services

Jeannie R Ier

Re: Customer Service

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I signed up for infinity Dish and had to get the Century Link for internet and 2 seperate bills. After months of no use of the On Demand services because of low internet speed and phone freezing up on games, internet in and out, 2 separate bills and service out most of the time during the heavy rains we have had recently I got a flyer from Spectrum to come back and buyout contract at a lower price.

I called customer service and when I tried to tell the customer service person to cancel the service and I started to explain why she started telling me how stupid it was and Spectrum never paid off contracts and screaming at me and I told her I didn't call to get in a screaming match with her and Spectrum one bill would be cheaper for me. I canceled immediately and she spewed out threats to access my card to withdraw all money for breaking the contract. I will never get Dish again and I immediately got the Spectrum package installed. I'm not stupid and I won't or ever deal with a banshee customer service with Dish.

I requested a final bill to be sent and she rambled off a place I could get it at a high speed snippy tone, but I will get it somehow. Never Dish for me ever!!

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Pros:
  • Waiting for product to be delivered
Cons:
  • Customer service
  • Service
  • Representatives contradict each other

Preferred solution: Apology

User's recommendation: Very pleasant when you sign up but Banshee when you cancel.

John M Kex

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Verified Reviewer

Deceptive Advertising

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I signed up for Dish on March 14th 2020 and was promised a $100 gift card and after 4 months and several phone calls, I've been told that I have to fill out and submit a form that they will send to me and then after 60 more days, I'll receive the card. Seriously, over 6 months after I've signed up! I'll believe it when it's in my hand.

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Loss:
$100
Cons:
  • Deceptive or inept

Preferred solution: Deliver product or service ordered

User's recommendation: Do not believe their advertising.

3 comments
Jaryn Vge

This advertisement of the Visa card they offer ,is a trap to get the service after 6 months to have my service active and still waiting for my Visa card when I called them they always have a different date to send the card the representative said they have on theirs notes the date to send it August 11 then I called them today August 20 -2020 and they told me they will send it on sep 7 really ???

John M Kex
reply icon Replying to comment of Jaryn Vge

I finally complained via the BBB about not getting my reward card and a few days later I was contacted by BBB telling me that Infinity/Dish was waiving the requirement to fill out the application, which I of course never received; and they would send me the card with 7-10 business days. I did in fact receive the card within several days and have almost used it up.

Guest
reply icon Replying to comment of John M Kex

I guess I will get a hold if BBB!

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Angela A Omj

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Verified Reviewer
| map-marker Hartsville, South Carolina

False advertising

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I ordered dish thru your service in June I was told 10 weeks I get the rewards card I called today and yall told me I got the email June 15 which was a lie Ive called yall several times the staff is rude and awful I should read the BBB on this company before I used it I want my rewards that I was promised or we can take this up with someone In higher management and the better buisness bureau this is bad business
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User's recommendation: Don’t count on a rewards card

Angela A Omj

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Verified Reviewer

False advertising

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Updated by user Sep 25, 2020

They still refuse to help me so I sent the receivers back and they trying to charge me fir breaking contract when they did my continued to raise the bill after each payment that was written in contract $117 for 2 years not $205

Original review Aug 26, 2020
Ordered dish through infinity promised a $100 for dish and another $100 if I add internet I did both and they havent sent anything like they said called several times to get the run around
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Loss:
$150
Cons:
  • Customer service
  • Representatives contradict each other
  • Any dealings with them

Preferred solution: Full refund

User's recommendation: Don’t waste time

Anonymous

You gave my phone number to a customer of dish Why

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I called for price check only. Somehow they got my phone number and attached it to someone else's account. Spent over 15 hours of calling to get my number remove. During these phone calls I was called a liar cussed at, hung up on by employees over and over.
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User's recommendation: Do not ever contact me again stay far away from this company.

Donald P Igj

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Verified Reviewer

Never heard off them

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a charge of 49.99 on my credit card I ordered dish but not threw them on line was never told off any extra charges will get a refund if I have to go and confront them this is BS
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Loss:
$50
Pros:
  • I dont like
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: do not order dish

Lawrence W Cnx

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Verified Reviewer

Was promised a gift card and now they have reniged on the gift card!. Smdh!

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I was originally promised a $100.00 Visa gift card and on the day of the install there was a issue getting it installed. I had to resign up the same day creating a new account to get it installed properly. I forgot to ask gentleman that I spoke with about the gift card, called back today to inquire about gift card was told I can't get it now. Pissed off. I hate being lied to.
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Preferred solution: Want what I was promised.

Germine S

Cancel service

Its Germine I'm called friday for internet my house,today somebody come install dish tv ,I don't understand because I need internet for my phone, tablet my because I have class online,I don't need dish.
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Pros:
  • I dont like
Cons:
  • Customer service

Preferred solution: Cancel,i need internet

User's recommendation: Please cancel

Theresa P Gmr

Do not order Internet thru Infinity Dish

Do not order Internet thru Infinity Dish
I ordered internet thru Dish Network for Infinity Dish to install internet at my new apartment & they dont cover my area with internet & I was charged $49.99 on my credit card & they claim they have no record of me & will not refund my charge card. Why should I be charged $49.99 for internet that is not available in my area. They claim they have no record of me & refuse to refund my charge card. I filed a dispute with my charge card company
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Loss:
$50
Pros:
  • Just rob people
Cons:
  • Lack of refund
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous
map-marker Greenwood, South Carolina

Haven't gotten $100 gift card promised.

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Switched from xfininty to dish and was promised $100 Visa gift card.
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